Privacy Policy

Last Updated: 29/01/2025

1. Introduction At Roberton Real Estate (RRE), we are committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services, visit our website, or communicate with us.

2. Who We Are Roberton Real Estate Ltd ("RRE," "we," "us," or "our") is a boutique real estate agency registered in England and Wales. Our registered office is 85 Great Portland Street, First Floor, London, W1W 7LT. For any privacy-related queries, please contact our Data Protection Officer (DPO) at: Email: hello@robertonrealestate.com

3. Information We Collect We may collect and process the following categories of personal data:

a) Information You Provide to Us: Name, address, phone number, and email address Property preferences and financial requirements Identity verification documents (for compliance with legal and regulatory obligations) Payment details when relevant Communications with us, including emails and messages

b) Information We Collect Automatically: IP address and device information when you visit our website Browsing history and interactions with our online content Cookies and tracking technologies (see Cookies Policy)

c) Information from Third Parties: Publicly available property listings and market data Information from business partners, legal professionals, or financial advisors (only when necessary to facilitate a transaction)

4. How We Use Your Data We use your personal data to: Facilitate property transactions, including sales, purchases, and search services, provide personalised real estate services tailored to your needs, verify identities and conduct due diligence as required by law, communicate with you about listings, offers, or relevant updates, improve our website, services, and client experience Comply with legal and regulatory obligations (e.g., anti-money laundering regulations) Conduct marketing and client relationship management (with your consent)

5. Legal Basis for Processing We rely on the following legal bases to process your personal data: Contractual Obligation – When processing is necessary for providing our real estate services. Legitimate Interest – When processing helps us improve our services, maintain security, or market our offerings. Legal Compliance – When required by law (e.g., anti-money laundering checks). Consent – When you opt in to receive marketing communications.

6. Data Sharing & Third Parties We may share your personal data with: Business Partners & Service Providers – Legal advisors, financial consultants, and property professionals. Regulatory Authorities – To comply with legal and compliance obligations. Technology Providers – Website analytics, hosting, and IT security firms. Third Parties with Your Consent – When necessary to facilitate a transaction. We do not sell or rent your personal data to third parties.

7. International Data Transfers We may transfer personal data outside the UK to trusted partners in jurisdictions with adequate data protection laws. If we transfer data to a country without an adequacy decision, we ensure appropriate safeguards, such as Standard Contractual Clauses (SCCs), are in place.

8. Data Retention We retain personal data for as long as necessary to: Fulfill the purpose for which it was collected. Comply with legal and regulatory obligations. Maintain accurate records for dispute resolution or enforcement of contracts. When no longer required, we securely delete or anonymise your data.

9. Your Rights Under UK GDPR, you have the following rights: Right to Access – Request a copy of your personal data. Right to Rectification – Correct inaccurate or incomplete data. Right to Erasure – Request deletion of your personal data (subject to legal exceptions). Right to Restrict Processing – Limit how your data is processed in certain circumstances. Right to Data Portability – Receive a copy of your data in a structured format. Right to Object – Withdraw consent for marketing or object to processing based on legitimate interests. Right to Lodge a Complaint – With the UK Information Commissioner’s Office (ICO) if you believe your data rights have been violated. To exercise your rights, contact us at hello@robertonrealestate.com.

10. Security Measures We implement strict security measures to protect your data, including: Encrypted data storage and secure servers. Access control measures to limit data exposure. Regular security assessments to prevent breaches.

11. Cookies & Tracking Technologies We use cookies and similar technologies to enhance user experience and analyse website traffic. For more details, refer to our Cookies Policy.

12. Updates to This Policy We may update this Privacy Policy to reflect changes in legal requirements or business practices. The latest version will always be available on our website.

For any questions or to exercise your data rights, contact us at hello@robertonrealestate.com or visit www.robertonrealestate.com.

© 2025 Roberton Real Estate Ltd. All Rights Reserved.